RG
Rhyno G
1 reviews | Active since Nov 2025
24 Nov 2025, 12:10
Crime/***** Case
We've been a very loyal client of Standard bank and believe they have my best interest at heart only to find out that when you became a victim of crime/a ***** case they decline to accept responsibility for their lack of proper maintenance of ATM`s and or taking responsibility for safeguarding my hard-earned cash that they are mandated to do.
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
24 Nov 2025, 12:15Dear Rhyno,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply24 Nov 2025, 12:15
Official
Dear Rhyno,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Best regards,
RG
Rhyno G's updateReviewer Update
24 Nov 2025, 12:20I need urgent investigation into Standard bank and their *********** investigation team at their ***** department.
NOTE MUST BE TAKEN THAT WHEN MY CASH WAS ****** FROM MY STANDARD BANK, MY BANK CARD WAS IN THE POSSESSION OF STANDARD BANK AND NOT IN MY POSSESSION. THEY MUST TAKE FULL RESPONSIBILITY FOR THEIR ATM. IF MY CARD WAS RELEASED TO ME AND THE MONEY WAS DEDUCTED FROM MY ACOOUNT THEN THEY COULD ARGUE THAT I WAS NEGLIGENT, BUT MY CARD WAS KEPT BY THE ATM, AND I HAD TO GO TO THE STANDARD BANK BRANCE TO GET A NEW CARD. TO THIS DAY THEY ARE STILL IN POSSESSION OF THE CARD WERE *****ULENT TRANSACTIONS WAS COMMITTED ON.
I REQUEST THAT STANDARD BANK BE INVESTIGATED AND INSTRUCTED TO RELEASE MY MONEY WITH INTEREST AS SOON AS POSSIBLE. ***-***
R Groenewald
NOTE MUST BE TAKEN THAT WHEN MY CASH WAS ****** FROM MY STANDARD BANK, MY BANK CARD WAS IN THE POSSESSION OF STANDARD BANK AND NOT IN MY POSSESSION. THEY MUST TAKE FULL RESPONSIBILITY FOR THEIR ATM. IF MY CARD WAS RELEASED TO ME AND THE MONEY WAS DEDUCTED FROM MY ACOOUNT THEN THEY COULD ARGUE THAT I WAS NEGLIGENT, BUT MY CARD WAS KEPT BY THE ATM, AND I HAD TO GO TO THE STANDARD BANK BRANCE TO GET A NEW CARD. TO THIS DAY THEY ARE STILL IN POSSESSION OF THE CARD WERE *****ULENT TRANSACTIONS WAS COMMITTED ON.
I REQUEST THAT STANDARD BANK BE INVESTIGATED AND INSTRUCTED TO RELEASE MY MONEY WITH INTEREST AS SOON AS POSSIBLE. ***-***
R Groenewald
RG
Rhyno G's update24 Nov 2025, 12:20
Reviewer Update
I need urgent investigation into Standard bank and their *********** investigation team at their ***** department.
NOTE MUST BE TAKEN THAT WHEN MY CASH WAS ****** FROM MY STANDARD BANK, MY BANK CARD WAS IN THE POSSESSION OF STANDARD BANK AND NOT IN MY POSSESSION. THEY MUST TAKE FULL RESPONSIBILITY FOR THEIR ATM. IF MY CARD WAS RELEASED TO ME AND THE MONEY WAS DEDUCTED FROM MY ACOOUNT THEN THEY COULD ARGUE THAT I WAS NEGLIGENT, BUT MY CARD WAS KEPT BY THE ATM, AND I HAD TO GO TO THE STANDARD BANK BRANCE TO GET A NEW CARD. TO THIS DAY THEY ARE STILL IN POSSESSION OF THE CARD WERE *****ULENT TRANSACTIONS WAS COMMITTED ON.
I REQUEST THAT STANDARD BANK BE INVESTIGATED AND INSTRUCTED TO RELEASE MY MONEY WITH INTEREST AS SOON AS POSSIBLE. ***-***
R Groenewald
NOTE MUST BE TAKEN THAT WHEN MY CASH WAS ****** FROM MY STANDARD BANK, MY BANK CARD WAS IN THE POSSESSION OF STANDARD BANK AND NOT IN MY POSSESSION. THEY MUST TAKE FULL RESPONSIBILITY FOR THEIR ATM. IF MY CARD WAS RELEASED TO ME AND THE MONEY WAS DEDUCTED FROM MY ACOOUNT THEN THEY COULD ARGUE THAT I WAS NEGLIGENT, BUT MY CARD WAS KEPT BY THE ATM, AND I HAD TO GO TO THE STANDARD BANK BRANCE TO GET A NEW CARD. TO THIS DAY THEY ARE STILL IN POSSESSION OF THE CARD WERE *****ULENT TRANSACTIONS WAS COMMITTED ON.
I REQUEST THAT STANDARD BANK BE INVESTIGATED AND INSTRUCTED TO RELEASE MY MONEY WITH INTEREST AS SOON AS POSSIBLE. ***-***
R Groenewald
Standard Bank's replyOfficial
24 Nov 2025, 12:34We tried to call you multiple times to no avail. Please provide us with an alternative phone number and preferred time to contact you.
Best regards,
Standard Bank's reply24 Nov 2025, 12:34
Official
We tried to call you multiple times to no avail. Please provide us with an alternative phone number and preferred time to contact you.
Best regards,
RG
Rhyno G's updateReviewer Update
24 Nov 2025, 13:29*** I am working on a mine field. Please try again!!
RG
Rhyno G's update24 Nov 2025, 13:29
Reviewer Update
*** I am working on a mine field. Please try again!!
Standard Bank's replyOfficial
24 Nov 2025, 13:39Our team is working on resolving this matter. Please be on the look out for further feedback Rhyno.
Best regards,
Standard Bank's reply24 Nov 2025, 13:39
Official
Our team is working on resolving this matter. Please be on the look out for further feedback Rhyno.
Best regards,
RG
Rhyno G's updateReviewer Update
24 Nov 2025, 14:15If you need any case numbers of documentations, I will mail it to you.
RG
Rhyno G's update24 Nov 2025, 14:15
Reviewer Update
If you need any case numbers of documentations, I will mail it to you.
Standard Bank's replyOfficial
24 Nov 2025, 14:18We have all the details needed.
The complaint has been logged and a reference number sent you by e-mail.
The complaint has been logged and a reference number sent you by e-mail.
Best regards,
Standard Bank's reply24 Nov 2025, 14:18
Official
We have all the details needed.
The complaint has been logged and a reference number sent you by e-mail.
The complaint has been logged and a reference number sent you by e-mail.
Best regards,
RG
Rhyno G's updateReviewer Update
29 Nov 2025, 13:21Standard bank is still declining!!! How is this possible it possible to give out your card and pin of the card is still in the ATM and in Standard banks possession!!! This is an inside job!! Please people Standard bank does not assit at all once your money get ****** while your card is stuck in the machine. On my bank statements it says someone at Optimus motors stole my money and still they did not do a proper investigation!!! NOT ACCEPTABLE!!!!
RG
Rhyno G's update29 Nov 2025, 13:21
Reviewer Update
Standard bank is still declining!!! How is this possible it possible to give out your card and pin of the card is still in the ATM and in Standard banks possession!!! This is an inside job!! Please people Standard bank does not assit at all once your money get ****** while your card is stuck in the machine. On my bank statements it says someone at Optimus motors stole my money and still they did not do a proper investigation!!! NOT ACCEPTABLE!!!!
Standard Bank's replyOfficial
29 Nov 2025, 15:13Dear Rhyno,
Thank you for your response.
We will have our team outline the further escalation process for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for your response.
We will have our team outline the further escalation process for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply29 Nov 2025, 15:13
Official
Dear Rhyno,
Thank you for your response.
We will have our team outline the further escalation process for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for your response.
We will have our team outline the further escalation process for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
RG
Rhyno G's updateReviewer Update
03 Dec 2025, 14:17Any Feedback??
RG
Rhyno G's update03 Dec 2025, 14:17
Reviewer Update
Any Feedback??
Standard Bank's replyOfficial
03 Dec 2025, 14:21Good day Mr. Groenewald, Please be advised that the review has been completed and the claim outcome for full decline is sustained on our side as customer’s original card and pin was used for the disputed transactions, as such, the bank is unable to revers/refund or charge back the disputed transactions. We’vesent you our final outcome letter which serves as our full and final settlement of the claim.Should you wish to take the matter further, you may approach the National Financial Ombud Scheme. phone: ***WhatsApp: ***e-mail: ***
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply03 Dec 2025, 14:21
Official
Good day Mr. Groenewald, Please be advised that the review has been completed and the claim outcome for full decline is sustained on our side as customer’s original card and pin was used for the disputed transactions, as such, the bank is unable to revers/refund or charge back the disputed transactions. We’vesent you our final outcome letter which serves as our full and final settlement of the claim.Should you wish to take the matter further, you may approach the National Financial Ombud Scheme. phone: ***WhatsApp: ***e-mail: ***
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
RG
Rhyno G's updateReviewer Update
22 Dec 2025, 14:53So while my card is STILL stuck in STANDARD BANK'S ATM they still said the going to decline because the card is in someone elses possetion!! Wow!!!! I am no longer going to be a client of standard bank!! Very Very poor service and ***** investigation!!!
RG
Rhyno G's update22 Dec 2025, 14:53
Reviewer Update
So while my card is STILL stuck in STANDARD BANK'S ATM they still said the going to decline because the card is in someone elses possetion!! Wow!!!! I am no longer going to be a client of standard bank!! Very Very poor service and ***** investigation!!!