Creditcard Department

Hi

I have called the Standard bank Credit card department on the 25/10/2017 to cancel the credit life installment that i have been charged,

i was told that it will be cancelled within 48 hours, however after 3 months i am still being charged this fee.

i called in on the 15/01/2018 and an agent confirmed that i made the request in October to cancel the credit life charge,

the agent told me that i will be refunded for the 3 months that i was deducted and it will be resolved within 48 hours.

I have not received and refund as yet and still being charged this fee.

please can someone assist at soonest.

The service from standard bank has become terrible!!!