JK
Jaco K
1 reviews | Active since Jun 2025
17 Jul 2025, 10:07
Credit score status
Good day, Who can i contact or speak to regarding my credit status. It needed to be updared after 21 days after i received the clearance certificate but we now at day 23 at it is not yet updated. I was as the branch and more then 1 hour no one could help me.
This is really bad service. I did spoke to the credit bereau and everything is updated at there side. But the bank did not update my status. I cant beleive how many days and hours it takes to try and sort accounts and with answer sorry sure we cant help. I
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
17 Jul 2025, 10:10Dear Jaco K,
Dear Joseph,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Dear Joseph,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2025, 10:10
Official
Dear Jaco K,
Dear Joseph,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Dear Joseph,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Jul 2025, 13:19We would like to thank you for giving us the opportunity to address your matter.
We please to hear that you have been assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We please to hear that you have been assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2025, 13:19
Official
We would like to thank you for giving us the opportunity to address your matter.
We please to hear that you have been assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We please to hear that you have been assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***