Credit Refund and account Closure

I had a loan that was settled on the 15th of August 2022, however debit orders were not stoped and continued two times after settlement.

I put on a service request ***) to have last debit reversed and account closed

But no credit was done on my account. And now im facing an uphill battle im being transfered to on department to another.

There is a very rude consultant from online chat named Jenene. She blatantly refused to go the extra mile and check what is the hold up and waht is going on.