Credit record not updated in 4 months at ITC

I would like to raise my displeasure at how a Standard Bank employee treated a complaint I lodged.<br> My credit card had been handed over to Sterling Recoveries and it was settled in full on 13/06/15 with confirmation that my record will be updated.<br> To my surprise, at the end of Aug my cheque card was debited. I approached the Parktown Branch Manager and he assisted with the reversal. I had expected for this matter to be investigated further and fixed. Instead on 29/09/15 I received a call from Brooks& Luyt that the card had been handed over. After 4 months no action had been taken to update my record. <br> I sent a formal complaint on 29/09/15 to SBSA attaching all supporting docs and raising a formal complaint on the above and to my dismay the response was as simple as \Please be advised that the balance will be written off