Credit profile not being updated after making payment

Hi

I have paid up my credit card on 21 December 2018. This account was handed over to collections company and i paid it through them. I received a paid up letter but my credit profile is not being updated. I phoned the bank and i was told to send the letter i received and i did, but there is nothing still. I don't know what more to do.

My cellphone number is ********** 064