credit profile affected

i made a call on 01/05/2021 asking the consultant to reverse R1242 debited by dalmondeor primary as my child is no longer attending that school. i spoke to sbongile who seemingly did it, i only realised minutes later after checking on the app that she actually reversed the vodacom debit order. i immediately called back and spoke to mpho who said Sibongile will call back, she did and told me a long story to do a manual transfer. i refused because she was basically not listening to me when i gave her 3 simple instructions > the amount which is R1242, the name of the school and she asked the reason, i told her my child is no longer attendi that school. has she heard about a school named vodacom? fast forward to few days later when vodacom threatened to cut off my lines, i had to waste my time and airtime to call back an the it was only then it was rectified. then a new problem was about to surface, MY CREDIT PROFILE affected due to non payment of vodacom. i have tried to send complaints to standard bank without any success, they only respond once a month saying they need permission to check my profile at the bereau. my credit profile gets affected and yet they don't respond.