RT
Ricardo T
1 reviews | Active since Feb 2010
23 Jun 2020, 10:31
Credit my account please !
On the 06 April 2020 I purchased R110-00 airtime through my banking app and it was confirmed that the transaction had been processed, however the airtime was not received. Since then I have tried various routes to try and get an answer from Standard Bank without any success.....I want my money back !!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Jun 2020, 03:41 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply24 Jun 2020, 03:41
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
29 Jun 2020, 11:59Dear ricardo
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply29 Jun 2020, 11:59
Official
Dear ricardo
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
RT
Ricardo T's updateReviewer Update
29 Jun 2020, 12:09Hi Clint,
Please can you provide the details of when these emails were sent ASAP ?
I have not received any calls or emails from the Resolution Centre or any other department.
Kind regards,
Ricardo Thomas
Please can you provide the details of when these emails were sent ASAP ?
I have not received any calls or emails from the Resolution Centre or any other department.
Kind regards,
Ricardo Thomas
RT
Ricardo T's update29 Jun 2020, 12:09
Reviewer Update
Hi Clint,
Please can you provide the details of when these emails were sent ASAP ?
I have not received any calls or emails from the Resolution Centre or any other department.
Kind regards,
Ricardo Thomas
Please can you provide the details of when these emails were sent ASAP ?
I have not received any calls or emails from the Resolution Centre or any other department.
Kind regards,
Ricardo Thomas