LM
Lindiwe M

1 reviews | Active since May 2016

23 Dec 2022, 09:09

Credit limit increase delayed

I app**** for increase in my credit card limit on 20th December 2022. Everything went well and approval was granted. I was told that the money will be made available within 40 hours. Today is the 23rd and I'm still waiting. I've been calling and I'm told that the person who dealt with my application is in the meeting and no one can be able to assist. I've been a loyal customer for the past 25 years but the way I am treated recently is not good.

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Replies (2)
Standard Bank
Standard Bank's reply23 Dec 2022, 09:32
Official
Good Day Lindiwe 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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Best regards,

Standard Bank
Standard Bank's reply28 Dec 2022, 16:26
Official
Dear Lindiwe 

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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Best regards,