Credit Life Protection: Credit Card and Overdraft

I was retrenched in March and have Standard Bank Credit Protection Plan. I app**** for payment on my credit and cheque card (overdraft) on the 26th of June 2015. On the 17th of July I received two sms from STD Bank stating that payment for Credit Life Claim has been processed. about 48 hours later, I had funds in my credit card but nothing in my cheque account. Around the 17th of July I went to Sannridge (Midrand) branch and they spoke with a consultant from Credit Life division and he stated that funds will reflect in my account in two days. I went back to the branch on 31st of July because there was no payment. A senior guy tried to assist me by calling CL division and he was told that if the money is not reflecting on my account I must go back to Sannridge on the 4th of August. I went back to the branch on the 4th of August and they again tried to assist me without any luck. I was promised that Celia Lebreaux from payments will contact me on the same day. She failed to contact me. I had to go to another branch and they managed to get hold of Celia and I spoke with her and promised that by the 11th of August if I am not yet sorted she will give me a call to update me. Still wait