Credit life policy

I've been retrenched and wrote an email to standardbank that I've been retrenched the consultant told me that I can't benefit from that because in 2020 I was retrenched at cellc now this year I got returned 2nd time. My ? Is Why where they still including the credit life policy. And I don't see anywhere in a contract that you can't claim more than one. All they did is to hand over my account. The company that I was working for is under liquidation so all of us they told us to take Vs as if we don't we won't get anything.