1 reviews | Active since Nov 2012
Credit Life not approved 1 more than 1 month down the line and credit card still debiting my cheque account for the installment and wont reverse it bac****
<p>Good Day <br />>> <br />>> Please assist urgently<br />>> <br />>> My retrenchment claim hasn't been finalized and I keep getting debited off my account yet I put in my claim more than 5 weeks ago. <br />>> <br />>> I put in claims with FNB who are not my primary bank and Edgar's and all claims where finalized in less than 3 days and they are already paying my monthly installment till I find employment!! <br />>> <br />>> Please reverse the debit order deducted of my account of 2168.79 as that is supposed to be paid by credit life!!!<br />>> <br />>> I need that money to pay my rentals please can this be resolved ASAP</p> <p> </p> <p>i have been on the call this morning for more than 2 hrs !! sendt from pillar to post between credit life and credit card division everyone passes the buck saying they diddnt block it or approve the debit order to go off . I just need my money back or access to my funds but they say it VI blocked but no one seems to be able to unblock it or reverse my funds as this was not my fault.</p> <p> </p> <p>the debit orders for my RCP loan and credit card should have stopped once i put in claim. But i am told i should have requested them to stop .</p> <p> </p> <p>How can I when FNB and Edgarsare doing the right thing its simple logic they dont debit me they just pay the installment through credit life!!! please someone rectify this as this ios not my problem i need my funds back to me ASAP. </p>
Good day Tapiwa
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Tapiwa
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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still no call still no action 24hrs later
still no call still no action 24hrs later
72 hrs later still no resolution and still no reversall of my funds *******ly and incorrectly debited off my account!!
Nkululeko Sir,
it cant be my insurance paid my credit card claim i installment need that R2168.79 reversed today!!!!
the 620 for the RCP i understand because of your side blunder has not been processed.( again i repeat not my fault because claims were both handed in same day on same scan same email!!)
the credit card one has been processed and installment has been paid why am I being double punished and being double billed for inefficiency and incompetence of your processes i will not accept that.
its either the money is made to me available on the credit card or the money is refunded to me today please may this be expedited pronto. My rentals are due today and standard bank has my money which it has taken *******ly. My insurance has covered that installment !!
Standard bank asks us to get credit life because it helps in situations like these but when the situation arises you duck and dive and come up with excuses to not pay out!!!
Please call me or get someone to call me immediately to sort this out today Friday 30 September before Close of Business!!!!
72 hrs later still no resolution and still no reversall of my funds *******ly and incorrectly debited off my account!!
Nkululeko Sir,
it cant be my insurance paid my credit card claim i installment need that R2168.79 reversed today!!!!
the 620 for the RCP i understand because of your side blunder has not been processed.( again i repeat not my fault because claims were both handed in same day on same scan same email!!)
the credit card one has been processed and installment has been paid why am I being double punished and being double billed for inefficiency and incompetence of your processes i will not accept that.
its either the money is made to me available on the credit card or the money is refunded to me today please may this be expedited pronto. My rentals are due today and standard bank has my money which it has taken *******ly. My insurance has covered that installment !!
Standard bank asks us to get credit life because it helps in situations like these but when the situation arises you duck and dive and come up with excuses to not pay out!!!
Please call me or get someone to call me immediately to sort this out today Friday 30 September before Close of Business!!!!
its 6 am Monday the 3rd of October. I was promised my refund back by close of business friday or latest Saturday morning but still nothing. I am now incurring penalties and my rental is now OVERDUE because of this delay I have given standard bank enough notice and time to make sure they reverse back my money wrongly debited before the due date of my rentals of 30th September. I need that transfer back by 8 am this morning Monday 3 October 2016 and I will be holding Standard Bank liable for any penalties I have incured for my rent bieng 3 day overdue as this was not my error and I have given Standard Bank enough time to rectify it as I reported it immediately after i was wrongly debited !! Someone must call me by 8 am to sort this out immediately.
its 6 am Monday the 3rd of October. I was promised my refund back by close of business friday or latest Saturday morning but still nothing. I am now incurring penalties and my rental is now OVERDUE because of this delay I have given standard bank enough notice and time to make sure they reverse back my money wrongly debited before the due date of my rentals of 30th September. I need that transfer back by 8 am this morning Monday 3 October 2016 and I will be holding Standard Bank liable for any penalties I have incured for my rent bieng 3 day overdue as this was not my error and I have given Standard Bank enough time to rectify it as I reported it immediately after i was wrongly debited !! Someone must call me by 8 am to sort this out immediately.