IF
Isabel F
1 reviews | Active since Apr 2024
03 Apr 2024, 20:56
Credit Life insurance on Home Loan
I have had a Home Loan for 10 years now. I am being grossly overcharged for Home Loan Insurance. My insurance amounts to more than 50% of my monthly installment. This is in contravention of the National Credit Act. Been trying to explain this to the bank for the past 5 months but to no avail. I even referred to the ombudsman but still no justice. Standard Bank claims that it is because I have an "affordable housing" home loan. How on earth!!! Please in the name of all that is fair can someone look into this and do the right thing. Can't help but to feel marginalized for having an "affordable" home loan. Please help!!!!
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Replies (2)
Standard Bank's replyOfficial
04 Apr 2024, 07:06Hi Isabel
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Apr 2024, 07:06
Official
Hi Isabel
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
16 Apr 2024, 15:55Hi Isabel
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply16 Apr 2024, 15:55
Official
Hi Isabel
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team