Credit life insurance

Item: Standard Bank
Rating: 1
Author: Ceri T

I am trying again to get some kind of response from Standard bank.

I have credit life insurance on both my credit card and debit card. I want to claim the dread disease cover. I have been trying to find out how for over a month. I can't go into branch as I am compromised and frankly your covid safety procedures are lacking at your PE branch.

I can only assume this lack of communication is you don't want to pay out and hope I will go away if you ignore me long enough. I can assure you I won't.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

11 Nov 2020, 04:59

Dear Ceri Tustin

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
**********

********** (fax)
***********

Standard Bank's reply11 Nov 2020, 04:59

Official