LW
Lindie W

1 reviews | Active since Apr 2018

20 Sept 2019, 16:14

Credit Life from Std Bank- selling misleading cover

Standard bank credit life.. fast to sell it to you without highlighting the exclusions. Pre-existing condition that suddenly took a turn for the worst, why couldnt they tell me I wont be covered before selling it to me?? It wasnt hard to see that I have a pre-existing. Now i'm put on permanent disability and they just shrug their shoulders and decline my claim? How am i suppose to pay if i only get pension? Whats the use of the policy? You really suck. I am going to the ombudsman with this, I HAVE a policy, I AM permanently disabled, I WONT be able to pay so *** am i suppose to do? Sell my liver? Oh yeah, I need that to survive just as i need my pension to survive and provide for my children. Had to pay through my ears for the specialist to fill in the forms and for WHAT? Misleading cover.

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Replies (1)
Standard Bank
Standard Bank's reply21 Sept 2019, 04:29
Official
Hello Lindie, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Sheriline Martin 
Complaint Resolution Centre
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