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warzb W

1 reviews | Active since May 2016

17 Nov 2020, 13:54

Credit life claim due to retrenchment

I am really disappointed in Standard Bank Credit Life insurance. I sent through my documents for retrenchment a month ago. I have called to follow up 2 weeks back that said they would escalate it. I am still waiting for feedback. Sent an email twice this morning. Still nothing.

Now my loans have been handed over due to your lack of service.

What now I ask???

0
Replies (1)
Standard Bank
Standard Bank's reply17 Nov 2020, 16:20
Official
Dear Warwick

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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