Credit enquiry

I just checked my credit profile and I see credit enquiries were put in. And to my knowledge I did not put any credit enquiry with Standard Bank. I tried calling Standard bank ***** department and got no assistance at all and was just being transferred from one department to another and being put on hold for literally 30 minutes. When I finally got through the lady I spoke told me she doesn't see the issue as it was just credit enquiry. I am surprised how someone who works at a bank does not understand that a credit enquiry affects your credit score and it clearly indicates my information has been compromised.

I am not a client of standard bank and will never be if this is the kind of service its non-clients receives and if this is how lightly they take ********** behaviour reported