Credit card with ***** department that I never received feedback and refund

In year 2019 I was ****** my belongings, my credit card was ****** and it was swiped for tollgates. I notified standard bank to stop my card and it was Never stopped. I was called by collections department numerous times and I informed them that case was with their ***** department all the transactions were not mine for tollgates. I communicated with standard bank even went to their branches but until today no one has came back to me with feedback and my credit scoring is now on the line because of useless bank that does not care about their customers. Everyone must stop using standard bank they are the most pathetic bank I ever came across. Can hello Peter help me in exposing this bank