Credit card upgrade

<p>In October 2016 I received a call from a Standard Bank consultant offering me an upgrade on my credit card at a reduced fee in comparison to my current fee. I accepted and was asked if I would like the card delivered to my door, free of charge, or if I would prefer to fetch it from a branch. I selected the door to door delivery option, as I was told it was free of charge. A month after receiving the new credit card, and numerous phone calls later, I finally was able to link my credit card to my internet banking profile and view my statement. I then noticed a charge of R190 for a delivery fee on the card. If I had known this, I would have definitely opted to fetch the card from my nearest branch and I dont see how it is fair to the customer to be charged for something I was not informed of, without any authorisation from me! I have banked with Standard Bank for many years now and I have numerous accounts and investments with them but the level of service I ahve received in the last month is appalling and I will definitely look into switching banks soon. Spending twenty to thirty minutes on the phone holding for each consultant is not the level of customer service that I desire. </p>