Credit Card still not linked to profile!

I received my replacement credit card I May 2015, I stopped reciving in-contact sms's after transactions. <br> I tried registering for online banking but could not, visited the mall@reds branch, they even tried helping after closing hours. I went to the Parkview branch, twice, sat on the phone there to speak to the IT department as apparently my card is not linked to my profile. I had to wait o the phone for more than an hour each time:<br> <br> ***<br> <br> This is the best: the due date for this incident to be resolved is 02-07-2015 12:22:03<br> <br> I am still waiting.<br> <br> My card was blocked due to ***** being detected, I appreciate this fast action by the bank, however I could not be informed of this as the card is not linked to my profile. I did not receive an sms or call to inform me. I went shopping at Woolies and could not pay with my card, embarrassing. This is just one of the inconvenient incidents! I spent two hours at the Killarney Mall branch trying to resolve this.