Credit card statement

Hi there I have been struggling with getting the balance statement from standard bank since last year, the problem is I no longer get my monthly statement maybe it's because I'm paying my credit card through debt review every time I sent an email to request the balance statement they forward my message to their debt review department and I don't get any reply, my recent ref number for my query is AD632370 the issue never get resolved even last year it was same issue, when I try to check online the app say account doesn't exist, so I need standard Bank to send me a statement for my credit card account so that I can be able to manage it, It's so sad that no one can assist me.