rR
rnokwane R
1 reviews | Active since Feb 2017
08 Nov 2021, 09:44
CREDIT CARD ****
i have a credit card with Standard bank, they debited an installment based on my balance then from my current account, to my surprise they also debited R972 and R408 from my credit card. My understanding was that the instalment includes all charges, i called and i got a weird explanation that even the consultant didn't understand what she was saying, i want my money back in my credit card. The consultant said she will get me somebody who will clarify what happened i was on hold for half an hour, using my own airtime.
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Replies (2)
Standard Bank's replyOfficial
08 Nov 2021, 11:07Dear Fifi K
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply08 Nov 2021, 11:07
Official
Dear Fifi K
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial
09 Nov 2021, 14:34Dear Fifi K
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply09 Nov 2021, 14:34
Official
Dear Fifi K
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***