1 reviews | Active since Jun 2022
Credit Card- *******
I opened a credit card a in Jan 2022. Per the contract I signed, i am supposed to be charged R40 per month. However, the bank is currently charging me R199 per month
They have reversed the additional R159 per month, for the first few months upon me constantly reminding them to do so. However, they refuse to do so anymore
I have the signed agreement and numerous emails and phone calls saved, which gives the reassurance that the fee should be R40 per month
The signed agreement clearly states R40 in black and white
I even had lawyers look at the contract to confirm that the fee I should be charged is R40 and not R199
The bank is now forcing on me alternate credit cards and trying to cover up their tracks
The issue is still not resolved and I am still being severely overcharged
Thank you for alerting us to this.
We will investigate and revert to you.
Thank you for alerting us to this.
We will investigate and revert to you.
We apologise for the delay in responding to your query.
Our records show that our Complains Resolution Centre has already addressed this matter.
We trust everything is in order.
Have a great day further.
Kindest regards,
We apologise for the delay in responding to your query.
Our records show that our Complains Resolution Centre has already addressed this matter.
We trust everything is in order.
Have a great day further.
Kindest regards,
Complaints Resolution Center has not resolved the matter
Complaints Resolution Center has not contacted me either
Please can you address my query and give me feedback and stop passing the buck around like what the other divisions have been doing to me
Terrible service, but nothing that i am not used to at this point from Standard Bank
Complaints Resolution Center has not resolved the matter
Complaints Resolution Center has not contacted me either
Please can you address my query and give me feedback and stop passing the buck around like what the other divisions have been doing to me
Terrible service, but nothing that i am not used to at this point from Standard Bank
Thank you for alerting us.
Our team will be in touch.
Kindest regards,
Thank you for alerting us.
Our team will be in touch.
Kindest regards,
The bank has still not made contact with me
Each time I try to get hold of them, it's one story or another
The bank has still not made contact with me
Each time I try to get hold of them, it's one story or another