Credit card revoked and insurance revoked.

Poor service on the credit life claim I requested on my credit card when I got retrenched last year. The treatment that I am receiving is as if I haven't been paying my account willingly, even though I informed Standard Bank of my retrenchment, and since I got employed, I have been paying more than the required monthly installment.

Furthermore the insurance on my credit card is also revoked, which is something that was never discussed with me initially when I informed the bank about my retrenchment, I was told I should let them know once I receive employment so that I can continue paying back.