GB
Gerhard B
1 reviews | Active since Oct 2020
30 Aug 2021, 14:55
Credit card replacement fiasco.
Orderd a replacement credit card, existing cc had a problem with the magnetic strip only, the tap function and insert function worked. After I ordered a REPLACEMENT CARD Standard Bank card division cancelled the card even before I received the replacement card. I was without any credit card function for more than a week. After several phone, calls and four visits to Standard bank branch in Brooklyn, NO EXPLINATION was given. It was clear that no person at the branch, neither any person at the CC call center knew what the problem was. Very bad experience and poor service.
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Standard Bank's replyOfficial
31 Aug 2021, 01:56Hello Gerhard Buitendag
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply31 Aug 2021, 01:56
Official
Hello Gerhard Buitendag
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***