SS
Shashi S

1 reviews | Active since Jul 2011

27 Oct 2016, 09:52

Credit Card Repayment debit order goes off incorrectly

<p>I have been banking with Standard Bank for the past 13 years. My credit card automatic payment went off incorrectly. I have made payments during the month and should have not been debited. Even the standard bank app showed that the minimum payment is due on 08/11/2016. Because of this my payment bounced (which never happened before) and I was charged R115 bank charges.</p> <p>Poor service - need someone to redesign the app.</p>

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Replies (1)
Standard Bank
Standard Bank's reply27 Oct 2016, 15:48
Official

Good day Shashi

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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