Credit Card renewal

<p>My credit card expires tomorrow. I have phoned your call centres (which seem to be understaffed as I am holding for minimum 10 minutes before someone from lost and ****** cards answers a call...) on several occasions now to get this card delivered to the Norwood branch.</p> <p> </p> <p>On 10 Feb I went to the 5 Simmonds branch to collect my cardm which was not there as the person who phoned me in January advised. The branch told me I had to phone the call centre on ***. On 11 Feb I was told that no no no, this is not the correct number you have called you have to phone lost and ****** cards, but they did transfer my call. I spent 32 minutes and 49 seconds on that call. I was advised that I had to get a product upgrade or product swop or whatever and that is why my card had not been delivered yet to 5 Simmonds. A new card with a new / changed product had been ordered then according to the person that helped me. The new card would be delivered to Norwood Branch.</p> <p> </p> <p>Today I phone the lost and ****** card division again and held for almost 10 minutes before my call got answered. This person then tells me no, my order was rejected. Reason for rejection unknown. New card has apparently been ordered now and will be delivered to Norwood branch by 11:00 tomorrow. I am currently still holding for the team leader of the person who helped me as I want an answer as to why my order was rejected and I was never notified. What guarantees do I have that my card will be delivered tomorrow? Your track record for delivering this card stinks!</p>