Credit Card Protection is nonsense!

<p>In 2016, I ordered items on-line from a vendor in the USA. I never received the items. On the 31st of December 2016, I reported the matter to the Standard Bank in Kollonade, completed the necessary paperwork, cancelled the card, and thought that it was fine. Indeed, a few weeks later, I received a call from a consultant to confirm the matter, and she said that the refund will be processed to my credit card. This was done, but that's where the fun started...</p> <p>I received numerous e-mails from consultants. Every time I explained the matter patiently. After a while, I got irritated. I then requested the assistance of a senior manager. I then received an apology. A few weeks passed by. And you won't believe it, but Standard Bank has just taken the amount from my credit card again! I have not received an sms. I saw this on my statement.</p>