Credit card process is ridiculous and still waiting

I app**** online for a standard bank credit card, which was followed by a call from a consultant that went through the Q&A with me. When applying online I sent through my documents via email, following the approval of the card I had to resend the documents, which I did. Since then I have received no confirmation of my card being delivered to the branch which I was told on the phone by the consultant would happen. To date I am still waiting. I have called the customer service who said they are not sure if the application was done with standard bank directly or an outsourced partner (market sa) even though I app**** directly on the website and the consultant confirmed that they were calling from Standard bank. They also not sure what's the status of the card, which is terrible service and also regulatory breach if the consultant who called be did not declare that he is calling on behalf of standard bank or is an outsourced partner. I would like feedback immediately. They should have also informed me that if I wanted the card the same day, I should have gone to the branch. There are also multiple complaints about marketsa yet they still being used.