Credit card problem

On the 13/11/2014 my card was swallowed by the ATM. I cancelled and app**** for a new one i was told it will be delivered in 5 working days on day 7 i received a phone call from the courier asking me where they can deliver the card after 7 days i went to the branch no card they phoned card division card was still at the courier 2 days later the card was here.The next day i wanted to make a DEPOSIT at the atm but transaction was declined went into the branch was told to wait 40 working hours to be resolved after 3 new cards and 3 month's later the problem is still there and every time i must wait n week go back to the branch and try again. I made a complain on Standard Bank website where day say WE WILL CONTACT YOU IN 3 WORKING DAYS and that was a month and half a go. But come pay day they are fast to sent a sms or phone fot a payment.