AW
Annetjie W

1 reviews | Active since Jan 2016

12 Jul 2017, 09:21

credit card paid up and closed

<p>My husband Mr J.S. Van Wyngaadt went into branch ask for his credit card balance to pay everything and close his credit card. He paid everythng and close credit c ard. Today a sms was send to inform him his credit card is overdue ????? He never used his card again, the card was cut up and threw away. Phoned ********** 807 and spoke to Nozipho Shabangu she refuse to phone Mr J.S. Van Wyngaardt back or help me. </p>

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Replies (3)
Standard Bank
Standard Bank's reply12 Jul 2017, 10:39
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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AW
Annetjie W's update12 Jul 2017, 11:02
Reviewer Update

Good Morning

Thank You I received an e mail from Zeenath Hassen and gave him all details required (he requested the ID number).

Thanks

Kind Regards

Standard Bank
Standard Bank's reply14 Jul 2017, 08:41
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 14 July 2017.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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