TS
Tshepiso S

1 reviews | Active since Jun 2013

18 Jan 2019, 11:39

Credit card paid but still no payment indicated for December 2018.

I always pay my credit card on the 24th as I receive my monthly salary around that time, the minimum payment has been around R1000 for a while now. 24 October 2018 I paid R3000, 24 November 2018 I paid R3000, I then received my salary early so I paid R5000 on the 14th of December 2018. Now yesterday I received an unpleasant call from one of the standard bank consultants telling me that I have defaulted on my payments, I don't know how is that possible, because I am given until the 11th of every month to pay my credit card and I have been consistent with doing so, my credit has been impacted negatively as a result and I am not happy about the situation. I don't appreciate receiving a call given to people who don't pay while I have paid.

0
Replies (1)
Standard Bank
Standard Bank's reply21 Jan 2019, 16:23
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We greatly appreciate your continued support  
 
Kind regards 
 

Complaint Resolution Centre
 ***
 *** (fax)
 ***