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malusi M

1 reviews | Active since Jun 2013

21 Feb 2020, 10:20

Credit card paid and settled but now handed over to new people

Im now getting calls and Sms from a company called MBD INC that my standard bank credit card is seriously overdue and requires urgent settlement. If im not mistaken they said the balance is R1,700.

I find this very strange because standard bank handed over my account to Bham&Dahya (CK97/43837/23) last year (2019). we had made arrangement with these people and gave me a settlement amount which was paid and cleared on April 2019.

I'm not sure why standard bank is now giving these new guys (MBD Inc) my information because the account was settled. I find this strange and **********. how can 1 account get given to 2 different people for collection. I have got all the supporting documents for this.

I want standard bank to resolve this as urgent as possible

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Replies (3)
Standard Bank
Standard Bank's reply23 Feb 2020, 04:14
Official
 
Hello Malusi
 
Thank you for your posting. 
 
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated. 
 
We are delighted to hear of your wonderful experience. 
 
Kind regards 
 
Tshilidzi Mulaudzi
Complaint Resolution Centre
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 ********** (fax)
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mM
malusi M's update24 Feb 2020, 15:33
Reviewer Update
Hello Tshilidzi please note my account was settle long ago however I'm getting new calls from MBD INC demanding payment and they said you handed over my account to them


Standard Bank
Standard Bank's reply03 Mar 2020, 11:04
Official
Hello Malusi 

Thank you for posting your comments. 

An email was sent to you on 26 February 2020 requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards
Complaint Resolution Centre 
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