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Wendy N
1 reviews | Active since Jan 2018
19 Jul 2023, 14:13
CREDIT CARD OPENED AFTER 10 YEARS OF ACCOUNT CLOSURE WITHOUT CONSENT
It's been over 10 years since I had a credit card with Standard Bank which I had settled and requested account closure at the time. To my surprise on my credit profile recently the credit card still appears. When I went to the branch they said that the card was re-opened and closed last year. How does this happen without my consent? I demand that this is removed on my credit profile with immediate effect as it affects my credit score.
Helpful (0)
Replies (21)0
Replies (21)
Standard Bank's replyOfficial
19 Jul 2023, 14:24Hi Wendy
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Jul 2023, 14:24
Official
Hi Wendy
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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Wendy N's updateReviewer Update
19 Jul 2023, 14:25How is an account open without a customer's consent??
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Wendy N's update19 Jul 2023, 14:25
Reviewer Update
How is an account open without a customer's consent??
Standard Bank's replyOfficial
19 Jul 2023, 14:41Hi Wendy
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Jul 2023, 14:41
Official
Hi Wendy
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
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Wendy N's updateReviewer Update
26 Jul 2023, 08:212023/07/24
STANDARD BANK OF SA
Nthopa Mokgale ***
OTHER
EXACTLY WHY IS STANDARD BANK DOING A PERSONAL LOAN ENQUIRY WITHOUT MY CONSENT!!I DID NOT AUTHORISE THIS NOR AGREE TO THIS!! THIS IS AFFECTING MY CREDIT SCORE!!!WHAT THE HELL IS GOING ON!!
EXACTLY WHY IS STANDARD BANK DOING A PERSONAL LOAN ENQUIRY WITHOUT MY CONSENT!!I DID NOT AUTHORISE THIS NOR AGREE TO THIS!! THIS IS AFFECTING MY CREDIT SCORE!!!WHAT THE HELL IS GOING ON!!
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Wendy N's update26 Jul 2023, 08:21
Reviewer Update
2023/07/24
STANDARD BANK OF SA
Nthopa Mokgale ***
OTHER
EXACTLY WHY IS STANDARD BANK DOING A PERSONAL LOAN ENQUIRY WITHOUT MY CONSENT!!I DID NOT AUTHORISE THIS NOR AGREE TO THIS!! THIS IS AFFECTING MY CREDIT SCORE!!!WHAT THE HELL IS GOING ON!!
EXACTLY WHY IS STANDARD BANK DOING A PERSONAL LOAN ENQUIRY WITHOUT MY CONSENT!!I DID NOT AUTHORISE THIS NOR AGREE TO THIS!! THIS IS AFFECTING MY CREDIT SCORE!!!WHAT THE HELL IS GOING ON!!
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*Please note the Dispute/Query feature will be available soon. Please contact the call center on ***to lodge a query against any of your enquiries.
Wendy N's updateReviewer Update
26 Jul 2023, 08:21recorded will not adversely affect your credit standing.
*Please note the Dispute/Query feature will be available soon. Please contact the call center on ***to lodge a query against any of your enquiries.
Date
Enquirer
Contact
Type
Dispute/Query
- 2023/07/24
- STANDARD BANK OF SA
- Nthopa Mokgale ***
- OTHER
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Wendy N's update26 Jul 2023, 08:21
Reviewer Update
recorded will not adversely affect your credit standing.
*Please note the Dispute/Query feature will be available soon. Please contact the call center on ***to lodge a query against any of your enquiries.
Date
Enquirer
Contact
Type
Dispute/Query
- 2023/07/24
- STANDARD BANK OF SA
- Nthopa Mokgale ***
- OTHER
Standard Bank's replyOfficial
26 Jul 2023, 08:42Hi Wendy
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jul 2023, 08:42
Official
Hi Wendy
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
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Wendy N's updateReviewer Update
26 Jul 2023, 08:45SINCERLY APOLOGIZING DOES NOT PUT BACK MY CREDIT SCORE TO WHERE IT WAS!! I DEMAND ANSWERS!!!FIRST IT WAS THE CREDIT CARD AND NOW AN E NQUIRY DONE WITHOUT CONSENT!!! THIS IS VIOLATING MY RIGHTS!!!
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Wendy N's update26 Jul 2023, 08:45
Reviewer Update
SINCERLY APOLOGIZING DOES NOT PUT BACK MY CREDIT SCORE TO WHERE IT WAS!! I DEMAND ANSWERS!!!FIRST IT WAS THE CREDIT CARD AND NOW AN E NQUIRY DONE WITHOUT CONSENT!!! THIS IS VIOLATING MY RIGHTS!!!
Standard Bank's replyOfficial
26 Jul 2023, 08:55HI Wendy
Thank you for getting back to us. We will follow up and get back to you.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jul 2023, 08:55
Official
HI Wendy
Thank you for getting back to us. We will follow up and get back to you.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
WN
recorded will not adversely affect your credit standing.
*Please note the Dispute/Query feature will be available soon. Please contact the call center on **********to lodge a query against any of your enquiries.
Wendy N's updateReviewer Update
31 Jul 2023, 15:30recorded will not adversely affect your credit standing.
*Please note the Dispute/Query feature will be available soon. Please contact the call center on **********to lodge a query against any of your enquiries.
Date
Enquirer
Contact
Type
Dispute/Query
- 2023/07/24
- STANDARD BANK OF SA
- Nthopa Mokgale **********49
- OTHER
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Wendy N's update31 Jul 2023, 15:30
Reviewer Update
recorded will not adversely affect your credit standing.
*Please note the Dispute/Query feature will be available soon. Please contact the call center on **********to lodge a query against any of your enquiries.
Date
Enquirer
Contact
Type
Dispute/Query
- 2023/07/24
- STANDARD BANK OF SA
- Nthopa Mokgale **********49
- OTHER
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Wendy N's updateReviewer Update
31 Jul 2023, 15:31I HAVE NOT RECEIVED FEEDBACK TILL NOW AND TODAY IS THE 31ST. I LOGGED A COMPLAINT ON THE 26TH OF JULY !!!WHAT THE HELL!!
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Wendy N's update31 Jul 2023, 15:31
Reviewer Update
I HAVE NOT RECEIVED FEEDBACK TILL NOW AND TODAY IS THE 31ST. I LOGGED A COMPLAINT ON THE 26TH OF JULY !!!WHAT THE HELL!!
Standard Bank's replyOfficial
31 Jul 2023, 15:48Dear Wendy
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jul 2023, 15:48
Official
Dear Wendy
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
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Wendy N's updateReviewer Update
02 Aug 2023, 09:25WHAT THE HELL IS FREAKING IS GOING ON!!!! STANDARD BANK :SERVICE REQUEST NO *** HAS BEEN RESOLVED!!!! WHAT THE ****!!!! WHEN NO ONE CONTACTED ME REGARDING THIS MATTER!!!A PERSONAL LOAN WAS DONE WITHOUT CONSENT AND YET THE CASE WAS CLOSED WITHOUT ANY EXPLAINATION!IT IS OVER TWO WEEKS !!I DONT NEED YOUR STUPUID APOLOGIES!! I DEMAND ANSWERS
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Wendy N's update02 Aug 2023, 09:25
Reviewer Update
WHAT THE HELL IS FREAKING IS GOING ON!!!! STANDARD BANK :SERVICE REQUEST NO *** HAS BEEN RESOLVED!!!! WHAT THE ****!!!! WHEN NO ONE CONTACTED ME REGARDING THIS MATTER!!!A PERSONAL LOAN WAS DONE WITHOUT CONSENT AND YET THE CASE WAS CLOSED WITHOUT ANY EXPLAINATION!IT IS OVER TWO WEEKS !!I DONT NEED YOUR STUPUID APOLOGIES!! I DEMAND ANSWERS
Standard Bank's replyOfficial
02 Aug 2023, 09:45Good Day Wendy
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Aug 2023, 09:45
Official
Good Day Wendy
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Wendy N's updateReviewer Update
02 Aug 2023, 10:30YOU HAVE BEEN SAYING THAT FOR THE PAST TWO WEEKS NOW!!AND I HAVE NOT BEEN CONTACTED
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Wendy N's update02 Aug 2023, 10:30
Reviewer Update
YOU HAVE BEEN SAYING THAT FOR THE PAST TWO WEEKS NOW!!AND I HAVE NOT BEEN CONTACTED
Standard Bank's replyOfficial
02 Aug 2023, 10:53Good Day Wendy
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Aug 2023, 10:53
Official
Good Day Wendy
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
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Wendy N's updateReviewer Update
02 Aug 2023, 15:37I AM STILL WAITING FOR FEEDBACK!!
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Wendy N's update02 Aug 2023, 15:37
Reviewer Update
I AM STILL WAITING FOR FEEDBACK!!
Standard Bank's replyOfficial
02 Aug 2023, 16:04Dear Wendy
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience.
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Aug 2023, 16:04
Official
Dear Wendy
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience.
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
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CAN THIS STAFF MEMBER ADDRESS THE MATTER AT HAND AND NOT SPEAK NONSENSE. WHAT I WANT TO KNOW WHY WAS A PERSONAL LOAN ENQUIRY DONE BY Nthopa Mokgale
Wendy N's updateReviewer Update
04 Aug 2023, 12:50Tambuki, *****ba N | 10:28 AM (2 hours ago) | |
to me
to me
Good day Miss Ngcongo
Thank you for getting back to us.
Please note that as the bank rule we can’t access your credit profile without your consent. As per the last email sent to you we need a consent letter to access and update your credit profile.
CAN THIS STAFF MEMBER ADDRESS THE MATTER AT HAND AND NOT SPEAK NONSENSE. WHAT I WANT TO KNOW WHY WAS A PERSONAL LOAN ENQUIRY DONE BY Nthopa Mokgale
WN
Wendy N's update04 Aug 2023, 12:50
Reviewer Update
Tambuki, *****ba N | 10:28 AM (2 hours ago) | |
to me
to me
Good day Miss Ngcongo
Thank you for getting back to us.
Please note that as the bank rule we can’t access your credit profile without your consent. As per the last email sent to you we need a consent letter to access and update your credit profile.
CAN THIS STAFF MEMBER ADDRESS THE MATTER AT HAND AND NOT SPEAK NONSENSE. WHAT I WANT TO KNOW WHY WAS A PERSONAL LOAN ENQUIRY DONE BY Nthopa Mokgale
Standard Bank's replyOfficial
04 Aug 2023, 14:08Hi Wendy
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Aug 2023, 14:08
Official
Hi Wendy
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
WN
Wendy N's updateReviewer Update
11 Aug 2023, 09:23I HAVE NOT RECEIVED ANY FEEDBACK!!!
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Wendy N's update11 Aug 2023, 09:23
Reviewer Update
I HAVE NOT RECEIVED ANY FEEDBACK!!!
Standard Bank's replyOfficial
11 Aug 2023, 10:09Hello Wendy
We regret the delay in getting the matter resolved. We have forwarded an urgent request for our team to get in contact with you to provide final outcome on the matter.
Please be on the look out for a call from our team.
We regret the delay in getting the matter resolved. We have forwarded an urgent request for our team to get in contact with you to provide final outcome on the matter.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Aug 2023, 10:09
Official
Hello Wendy
We regret the delay in getting the matter resolved. We have forwarded an urgent request for our team to get in contact with you to provide final outcome on the matter.
Please be on the look out for a call from our team.
We regret the delay in getting the matter resolved. We have forwarded an urgent request for our team to get in contact with you to provide final outcome on the matter.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team