IB
Imtiaz B
1 reviews | Active since Jan 2022
28 Nov 2024, 07:44
Credit Card not working abroad - no one is willing to assist
I am a long serving Standard Bank customer (15 odd years). I'm traveling abroad and my card does not work. No one seems to care , no one follows up, I've done all that they suggested (changed settings for my card to be used overseas etc) and still does not work. Worst experience being overseas and hoping for Standard Bank agents to assist you, you will be disappointed. Looking forward to changing banks once I return home (even though my cheque account, home loan, insurance, credit card are all with standard bank - this is how they treat loyal customers)
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
28 Nov 2024, 07:55Good day Imtiaz,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Nov 2024, 07:55
Official
Good day Imtiaz,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Nov 2024, 10:53Good day Imtiaz,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Nov 2024, 10:53
Official
Good day Imtiaz,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***