Credit card not ordered

I called customer services ( ***)on the 6th of January to order a credit card because I needed it for a car hire as I'm going away on holiday . Today on the 12th I call in to follow up only to find out that the card was in fact never ordered. What am I to do because the car has been hired and paid for but because of the most annoying and terrible service received from you people the card is not ordered. I WANT THAT CREDIT CARD To BE DELIVERED AS SOON AS TODAY, IT'S NOT MY PROBLEM THAT An AGENT FAILED TO DO WHAT THEY WERE SUPPOSED TO HAVE DONE. I WILL NOT BE LIABLE FOR ANY EXTRA COSTS FOR EXPRESS DELIVERY. I WANT THAT CARD AS SOON AS YESTERDAY!!!!

Check the reference number *** for a disputed debit order same day. The same person who helped me with the reversals told me the card will be delivered at Festival Mall.