Credit card not cancelled

On the 14th may 2015 i went to Standard bank edenvale and spoke to Poppie to cancile my credit card that i have not used in months and the credit ballance had gone into a debit ballance with all the monthly charges<br> With difficulty and many a phone calls she got through to the credit card dept to get the outstanding ballance.<br> I then paid in the amount of R87.11 for full and final settlment.<br> I was the told by her that she cant notify the credit card dept as it must reflect on the account first but that she would do it the next morning.<br> I gave her my credit card and we destroid it<br> I told her that if i am going to get a statement with more servise charges i will not be happy at all<br> GUESS WHAT..?I received such a statement.....