MC
Marelize C
1 reviews | Active since Aug 2018
10 Jun 2021, 11:22
Credit Card Not Being Received
Very Disappointed in Standard Bank. Their marketing agency phoned me for a credit card. I then went through the process in order to obtain the credit card. It has now been a month and I have STILL not received my credit card after numerous phone calls with Standard Bank. The staff are friendly, however it is now clear that empty promises are being made just to keep me happy for a moment. They keep promising me the courier company will phone me and that they have phoned me, but I have never received a phone call from them. I will most likely be changing banks after being a Standard Bank customer for YEARS.
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Standard Bank's replyOfficial
11 Jun 2021, 00:21 Hello Marelize
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply11 Jun 2021, 00:21
Official
Hello Marelize
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***