Credit Card not being ordered

I am highly frustrated with the service that I have been receiving from Standard Bank.<br> <br> Due to ********** transactions my credit card, I had to get a new card ordered. After the first order was declined due to insufficient funds, obviously due to the ********** transactions, I had to re-apply for my credit card. I got told that the card will be at the branch within 5-7 working days. The 7th working day was 14 March. The reference for this call is ***. When I phoned on Monday, they advised that the card was not ordered as there was a discrepancy on my Title on the card. Reference for this call is ***. I reiterated that I urgently need this card as I have personal matters that require me to have the card. You can retrieve the reason from the call. I was then advised that the card would be urgently ordered and will be at the branch on Wednesday. I have still not received the communication that the card has arrived at the branch. I phoned again this morning and was once advised that the card will only be at the branch latest Friday. <br> <br> I am really disgusted by Standard Bank's Business practice and will therefore ensure that I move my bank as soon as possible