Credit card issue (just to find out if it is ready

I have been holding on a call for 35 minutes trying to get assistance just to find out if a credit card is ready for collection at the Hatfield Branch. Answering all the security questions 5 times to different call centre people.<br> <br> NO ONE in Hatfield Branch is answering telephones so the call centre is just having me hold all the time I had to call 4 different numbers to be assisted!!!<br> <br> I now get through to Hatfield holding a further 20 minutes for assistance!!!<br> <br> Their slogan states MOVING FORWARD maybe should we be moving forward to another bank!!!