FM
Franscious M

1 reviews | Active since Dec 2009

22 Aug 2019, 16:48

Credit Card Interest Raised 6.35 % when I reduce limit

Hi I had a Blue Bean Card for years that got taken over by Standard Bank. On the takeover my Interest Rate went from 14% to 17 %. My limit was R51900. On 1 June 19 I paid in R25 000 and ask for my limit to be reduced to R26900. The next month I received my statement my interest rate was increased from 17 % to 23.35 % without my concent or notification by the consultant that this would happen WOW this is ****************. I am busy reporting this to the Ombudsman too. I also paid for years R40 x 3 -= R120 pm for a service fee ( one card only) and now suddenly it is only R40 ? I have emailed Standard Bank Card division with no reply or assistance for more than a month now. Please stay away from Standard Bank Franscious Myburgh

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Replies (2)
FM
Franscious M's update22 Aug 2019, 16:53
Reviewer Update
Hello Peter Why are you not showing the interest rate hike of 6 percentage points
Standard Bank
Standard Bank's reply24 Aug 2019, 19:03
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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