MZ
Marina Z
1 reviews | Active since May 2017
10 Oct 2019, 10:48
CREDIT CARD INFO TO BE UPDATED
I have a credit card with Standard bank, with a limit of R30 000, they offered me an upgrade to Titanium, however my limit remained on R30 000. Standard bank then loaded both the cards on my credit profile, which impacts my affordability negatively. I've phoned them twice already, however this is still not resolved. The last service request ref no is ***. I need Standard bank to remove my old credit card from the profile and update the various credit reports
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Replies (2)
Standard Bank's replyOfficial
11 Oct 2019, 01:58Hello Marina
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply11 Oct 2019, 01:58
Official
Hello Marina
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
22 Oct 2019, 08:27Dear Marina van Zyl
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply22 Oct 2019, 08:27
Official
Dear Marina van Zyl
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***