DA
Darrol A

1 reviews | Active since Apr 2015

28 Apr 2015, 12:49

Credit card incorrectly updated at trans union

So in march i tried getting a phone from a company they do a credit check and say i have an overdue amount on my standard bank credit card which i am not aware of. I pull a trans union credit report and i see my account has not been updated with trans union since February. I then contacted trans union and they advised me i need to contact standard bank. After numerous phone calls and stand bank admitting that my credit card is in good order i decide to do another check on my credit report today. <br> <br> I see that my credit card has still not been updated at trans union and an additional standard bank card now appears on my report with the same details as my current card and an updated payment for march and nothing previously.<br> <br> So this now means i have two cards on my account and the additional one is being updated instead of my original one and even on the additional one there's no payment reflected for February ?<br> <br> Can someone at standard bank please sort this out! Because whatever i apply for now will obviously fail.

0
Replies (1)
Standard Bank
Standard Bank's reply29 Apr 2015, 16:45
Official
Hello Darrola,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***