WN
Wendy N
1 reviews | Active since Jan 2018
07 Jan 2019, 12:19
CREDIT CARD INCORRECTLY DEBITED AFFECTED PROFILE
I took a credit card from Standard bank last year in July and was debited on the incorrect dates twice which was only changed after complaining. To my surprise I have been advised that I do not qualify to top up as I have not been paying the account well which in incorrect information. This was due to being debited on the incorrect date twice. This is shocking because I also have vehicle finance with them . I would like this matter to be resolved SAP.
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Replies (2)
Standard Bank's replyOfficial
07 Jan 2019, 13:45Dear Wendy Ngcongo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply07 Jan 2019, 13:45
Official
Dear Wendy Ngcongo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
09 Jan 2019, 13:39Dear Wendy Ngcongo
Than you once again for posting your comments.
I refer our email and telephonic conversations with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Than you once again for posting your comments.
I refer our email and telephonic conversations with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply09 Jan 2019, 13:39
Official
Dear Wendy Ngcongo
Than you once again for posting your comments.
I refer our email and telephonic conversations with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Than you once again for posting your comments.
I refer our email and telephonic conversations with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***