tT
tshavhu T

1 reviews | Active since May 2017

30 May 2017, 11:06

Credit card I do not know about to be paid

<p>Good Day , </p> <p> </p> <p>Trusting that this mail finds you well.</p> <p> </p> <p>I have been contacted by norlam attorneys about about a credit card I neither use nor have any knowledge of owning it. It has been more than five (5) years that I ever owned a credit card that can be associated with Standard Bank.</p> <p> </p> <p> </p> <p>I have since requested norlam attorneys to send me a statement of the account they keep on phoning me about , see attached.</p> <p> </p> <p>I have asked Norlam attorneys as to who is presently paying the account as the statement shows that the account is being paid but they (norlam attorneys ) are not answering my question.</p> <p> </p> <p>I visited one of the standard bank branches to get assistance but all efforts they made of phoning all the numbers they kept on being refferred to yielded no results (that is, we were moved from pillar to post telephonically until the closed on that day).</p> <p> </p> <p> </p> <p>Please assit that the attached statement of account is removed from my name and instruct norlam attorneys to stop phoning me on a matter of a credit card I have no knowledge of.</p> <p> </p> <p> </p> <p>Thanking you in advance.</p> <p> </p> <p>Sincerely ,</p> <p>Tshavhu Mukhodobwane . </p> <p>email: ********** <p> </p> <p> </p> <p> </p> <p>Sent from my Samsung Galaxy smartphone.</p> <p> </p> <p>-------- Original message --------</p> <p>From: STD Queries ********** <p>Date: 18/05/2017 13:36 (GMT+02:00)</p> <p>To: Tshavhu Mukhodobwane ********** <p>Subject: RE: STANDARD BANK CREDIT CARD // MISS TSHAVHUNGWE MUSUMUVHI MUKHODOBWANE (ID NO. ********** 445084) // ACC NO. ********** ********** 66 // REF NO.RU105730</p> <p> </p> <p>Good day Ms Mukhodobwane,</p> <p> </p> <p>Your e-mail correspondence below refers.</p> <p> </p> <p>As requested, attached please find a detailed statement of account pertaining to the above matter for your ease of reference.</p> <p> </p> <p>You will note that as per our records the above account is currently outstanding with an amount of R 33, 906.45 in total, kindly further note that same qualifies for a 20% discount on settlement.</p> <p> </p> <p>Which means that if you comply with payment to the value of R 27, 125.16 by no later than 31/05/2017 we will consider this account fully settled.</p> <p> </p> <p>Please advise if the above discount on settlement offer is acceptable to you so that we may update our system and our client accordingly.</p> <p> </p> <p>Alternatively may comply with payments as follows in order for us to continue to keep this matter in abeyance (kindly note that the more that you pay the faster this account will be settled).</p> <p> </p> <p>That you comply with payment to the value of 10% of your current balance outstanding which amounts to R 3, 390.00 per month (instalment);<br />That you comply with payment to the value of 5% of your current balance outstanding which amounts to R 1, 695.00 per month (sufficient to pend legal action);<br />That you comply with payment to the value of 3.5% of your current balance outstanding which amounts to R 1, 187.00 per month (minimum payable to pend legal action).<br /> </p> <p>Please advise which of the above options for payment is acceptable to you so that we may update our system and our client accordingly.</p> <p> </p> <p>We trust that you find the above information in order and await your urgent response.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p> </p> <p><br />Lizelle Pretorius <br /> Legal Admin Clerk <br />Building B, 168 Grosvenor Road, Bryanston, 2021<br />Phone: (+27) 011 ********** /9700 | Fax: (+27) ********** <br /> <br />Debt Collection • Conveyancing • Litigation<br /> <br />This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail.<br />www.norlam.co.za <br /> </p> <p> </p> <p>From: Tshavhu Mukhodobwane ********** <br /> Sent: 18 May 2017 01:01 PM<br /> To: STD Queries<br /> Cc: Tshavhu Mukhodobwane<br /> Subject: Fwd: sms of 09/05/2017</p> <p> </p> <p>Good Day,</p> <p>May I please have the latest statement of the account below and the name of the payer of this account</p> <p>Thank you</p> <p>Tshavhu</p> <p>---------- Forwarded message ----------<br /> From: "tshavhumukho" ********** /> Date: 18 May 2017 12:58<br /> Subject: sms of 09/05/2017<br /> To: "STD Queries" ********** /> Cc: "Tshavhumukho" ********** /> <br /> </p> <p>Thank you for payment Re Standard Bank C/Card: Kindly confirm your next payment date and amount. Phone Norton Attorneys ********** 602 or e-mail ********** ********** ********** 66</p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Standard Bank
Standard Bank's reply13 Jul 2017, 10:26
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

***