Credit card help centre

<p> What a load of BS. Yesterday (06/06/2016) I phoned the *** number after finnaly getting through the maize of "press 1 for this and press 3 for this and and and" I waited 46 mins and eventualy ended the call. Today I thought to try again it lasted 39mins before I lost my patience. It seems like they have only one help desk servicing the whole country OR there are so many complaints that thei just dont get to the people waiting for a consultant to take my call. Who will reimburse me for my cell phone time waisted on a non funktioning service. I just wanted to know how to move my over paid funds from my fuel card to my credit card, I suppose they wou;ld have told me to go into the branch anyway....... Pathetic</p>