JB
Jolande B
1 reviews | Active since Nov 2013
11 Jan 2022, 08:13
Credit Card **********
I cancelled my credit card with SBSA last year in April. In November I was still receiving statements and I called AGAIN to cancel the card. I received a refund on monies owed to me and a letter stating the card was closed. I cut up my cancelled card. This morning I received a statement saying I owed money on this CANCELLED CARD! How is this possible?!?!?!? What more must I do to CANCEL MY CARD?!?!?
Helpful (0)
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Replies (2)
Standard Bank's replyOfficial
11 Jan 2022, 08:44Hi Jolande
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
Standard Bank's reply11 Jan 2022, 08:44
Official
Hi Jolande
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
JB
Jolande B's updateReviewer Update
24 Jan 2022, 13:46I have had no feedback on this matter at all. I WILL NOT be held liable for this mistake on your side.
JB
Jolande B's update24 Jan 2022, 13:46
Reviewer Update
I have had no feedback on this matter at all. I WILL NOT be held liable for this mistake on your side.