Credit card ***** response

On Saturday morning I received two SMS messages alerting me to purchases made on my credit card, I also received two calls from Standard Bank credit card division to check if the purchases were made by me. Unfortunately my phone was on silent so I only picked up the messages and missed calls at 8am.<br> <br> The two purchases were made very early Saturday morning (in SA), one in the USA and one at a dental surgery in Brazil. I immediately called the credit card helpline but hit a snag as my ID had been entered incorrectly into the system, so I tried credit card ***** division with the same result. A bit frustrated I went into my branch and after 5 minutes was assigned a service consultant. A very pleasant and upbeat young lady helped me, picking up the ID number issue and fixing it very quickly. She then called the ***** division again and the report was taken.<br> <br> This morning I went into online banking and found that the ********** purchases had been removed (R4000+) and I have already been given a new credit card number, the new card will be sent today.