Credit card ***** claim No.802 403

<p>I have been a member of this bank since opened my first account. Not once have I had a problem with you guy as standard bank.</p> <p>You have help me when I needed assistance.</p> <p> </p> <p>Now that I am a victim of card *****, I am left in the wind, I just receive a reply that the transactions that took place which are over R4000 are not the banks problem that I should pay.</p> <p>In the very instance when I approach you(Standard bank) to say that some ********** activities happened I never blamed the bank. All I required was to have these transactions remove an let me pay what I know that I owe the bank for. Now I am expected to pay for transaction that I never authorised.</p> <p> </p> <p>To my understanding that these transaction happened without my knowledge and confirmation.</p> <p>First I am told about my pin code has being compromised, true it has been to no fault of my own.</p> <p>Though as standard bank conveniently implicates that it is my fault. My card was lost on the day of 20 Jan 2017</p> <p>I spent the night of the 20 and whole day of the 21 at a friends place. On the day of the 22 I notice an over draft to R6000 and some odd rands. I immediately stop my card</p> <p>Then I see that on Wednesday/ Thursday the balance has reach R8000, to show that some transaction are still being made.</p> <p>When I call the *****s department my case is treated with no heist and to that matter it too a merely 4-5 working days to give me a weak reply on how all is on my lap.</p> <p>No form of evidence that some investigation has happened on the said of the bank.</p> <p> </p> <p>All I get is ”I should have read my clauses, that its not the banks fault.” Even if you had to listen to the phone records in no time did I say it’s the banks fault.</p> <p>No did I say I don’t want to pay all of the overdue how ever I want to pay I know I used .</p> <p>How is it that they were able to figure the pin code, is my fault riddle me that please? ( An your call centre agent has the nerve to tell me that money was drawn out and balances were check at a ATM)</p> <p>For one I never withdraw money with credit card.</p> <p> </p> <p>What kind of ***** investigation is this, did you merely look at the fact that you had and tried to find a loop hole not remove these unauthorised transactions?</p> <p>Did you even investigate the fact that whom ever this is where?, I thought standard bank had cameras in their ATMS.</p> <p>The pecu**** thing is why would the card run over the limit in which I am allowed, for what purpose is it there for.</p> <p> </p> <p>I can not express my disappointment but I have tried I have spoken to you customer service/ ***** department you investigate a ***** case within 5 days and come up with no explanation nor any form of evidence of showing that some investigations had taken place.</p> <p> </p> <p>Never have I had to prove my innocence, you were a trustworthy bank and a bank I could depend on. I know this will not even be taken further, for finer investigations. Because nobody has clearly shown/told me what was check or investigated</p> <p>Never had I thought to move banks, after this nonsense</p>