Credit card ***** case reported - no feedback

Had a charge on my credit card from Microsoft.store on 14 Feb for R1249. I confirmed on my account with them (what I knew to be the case) that there were no transactions. Reported this as *****. A new card was issued and received promptly. The charge was passed through to the new card on 15th, that's apparently the system. I was advised that it takes 5 - 7 working days to sort out. Normally I would let a little more time go but for a ***** case not. Queried the lady that took the initial report by email on 24th and I was advised the query will be escalated. Queried on 27th by email again and got no reply so far. My Microsoft account enquiry shows: Order history View All categories  Ordered within Past 3 months  No purchases made in the past 3 months Stuff you buy, or subscriptions you pay for, will show up here.